Policies

Reservations

Firm Reservations

Providing your credit card information, requested personal information and your trip details (date, time, place, and boats of choice) is considered making a firm reservation. A firm reservation means that Bert’s Boats has committed resources, and reserved time, to meet you and your guests at a certain location for a tour, rental or event. Due to the nature of firm reservations, and the loss of time and income that can occur with cancellations, all firm reservations are subject to a cancellation fee.

Running Late

We ask that you please call (802.730.2216) if you are running late for a reservation. We may have other guests that end up waiting on us if we get behind schedule. Please leave a message if you cannot get through as we do travel in an out of reception range. We will get back to you as soon as possible, usually within a few minutes.

Inclement Weather

We go rain or shine as long as conditions are safe. If you want to reschedule due to weather please review our “Fair Policy” below and always call.

Cancellations and Rescheduling

Fair Policy

We operate under what we call a “Fair Policy” because we understand that the reasons for cancelling and rescheduling trips are not always in your control. Reasons for cancelling are your own. Under our policy, if you call ahead of your trip, you will have the option to choose from several refund and rescheduling options (see options below).

If you do not call ahead of time you will be charged the full price of your trip with no credit or refund.

Cancelling within 48 hours of your trip

Option 1: You will be charged a non-refundable fee of 20% of the original total trip cost, no credit will be issued.

Option 2: You will be charged 25% of the original total trip cost and 100% of that charge will go towards a credit to be used with Bert’s Boats within 380 days. You will receive a voucher stating the amount of the 25% charge, all you need to do is mention the voucher when you reschedule and bring it with you go on your trip.

Cancelling prior to 48 hours of your trip

Option 1: You will be charged a non-refundable fee of 15% of the original total trip cost, no credit will be issued.

Option 2: You will be charged 25% of the original total trip cost and 100% of that charge will go towards a credit to be used with Bert’s Boats within 380 days. You will receive a voucher stating the amount of the 25% charge, all you need to do is mention the voucher when you reschedule and bring it with you go on your trip.

Fuel surcharges for cancellations

Please see the fuel surcharge section below and note our cancellation fee policy.

Credit

Transferring credit

You can transfer credit to anyone else if you are within the credit use period.

Credit use period

You have 380 days from the day the credit was issued to use the credit.

Redeeming credit

You must mention the credit upon making a reservation and present the original credit voucher when you arrive for your trip.

Fuel Surcharges

Due to the high rate of gas prices Bert’s Boats has added a “Gas Stipend” to tours. The charge is by van load and starts at $8.00 per tour depending on the tour location. It will be divided evenly based on the number of groups, and locations of your tours, in each van load. Cancellations within 1 hour of your tour will be charged an additional 1/2 of the stipend.